Privacy policy
Introduction
This document sets out how Carehome Connect stores and uses your personal data when you browse our website.
List of the information we collect
Through this website, Carehome Connect will collect your:
- Name
- Telephone Number
- Email Address
- Details about your reason for getting in touch with us
How we use your data
Carehome Connect needs to use the above information to process your request. Carehome Connect will not use your data for any other purpose than assisting you in your enquiry and to process any future requests from you as our clients.
We may use your data in the following ways:
- To respond to any queries by email
- To return your call on the telephone contact number you have provided.
- We may pass on your contact details to relevant Care homes after discussion providing permission is granted.
Disclosure of your data to third parties
Carehome Connect will only disclose your data to third parties to fulfil obligations to you as our client, or if required to by any law enforcement agencies.
Carehome Connect may use your data to protect the company legally. Carehome Connect will never sell your data to third parties. Morrey Care Limited trading as Carehome Connect GDPR May2021.
How long we keep your data
Carehome Connect may keep your contact details that are acquired through the website for up to five years.
If you become a client of Carehome Connect, we may keep your details for up to five years after you are no longer a client unless you specifically inform us that you no longer want Carehome Connect to keep your data.
Your Rights
You have the right to:
- Access any of your data and request any information about how Carehome Connect uses your data.
- Be forgotten, for example, you can have any of your data that is held by Carehome Connect to be permanently deleted and removed.
- Withdraw your consent for Carehome Connect to use your data.
- Correct your data or information that may be incorrect, incomplete, or misleading.
- Make a complaint about how your data is being used by Carehome Connect.
- Complain to a regulating body.
How we store your information
Your information is securely record on the cloud. By minimising the storage of your data on physical hardware, Carehome Connect can mitigate any potential serious data breaches that may occur due to loss or theft of the said physical hardware.
Carehome Connect have taken every step to protect your data in compliance with GDPR regulations including:
- Having the following internal policies: Email policy, Password policy, removable media policy, acceptable use policy and personal data policy.
- The protections put in place to protect your data are periodically reviewed every six months.
- Any emails that contain sensitive data are encrypted.
- Any passwords used to access personal data are replaced every four months.
- Passwords to access cloud storage must meet a certain criterion to be classed as acceptable to use.
- Passwords used to access cloud storage will be changed every four months.
- Carehome Connect computers used to access cloud storage is protected by up-to-date anti-virus software.
Use of Cookies
The Carehome Connect website does not use cookies. A cookie audit has taken place by website builders Raphael Design who found the website to be cookie free. Before the site went live, a second cookie audit took place to ensure that any dormant plugins were cookie free when activated.
These cookies may be placed by Facebook to enable their functionality to work correctly. We have no control over these cookies but full information about Facebook’s cookies can be found on the Facebook website.
These cookies may be placed by LinkedIn to enable their functionality to work correctly. We have no control over these cookies but full information about LinkedIn’s cookies can be found on the LinkedIn website.
Web Server
Our service provide will log your IP address when you visit the Carehome Connect website. We will not, nor do we have access to this information. We may analyse the number of visitors to the website, but Carehome Connect cannot use this information to identify you or any of your personal data.
How to contact us
The Carehome Connect site uses Elegant Theme’s Divi Builder Contact Form. The form does not store any data, but details are forwarded to Carehome Connect email via the website.
To make a request about your data you will need to contact our data protection officers Jane Jones and Julie Williams. You can contact Jane and Julie at: help@carehomeconnect.co.uk